Shipping policy

Orders are processed within 1–2 business days (excluding weekends and public holidays in France) after payment confirmation. Once shipped, you will receive an email with shipping details.

Estimated delivery time is 7–10 business days, depending on destination and logistics. Delays may occur due to external factors such as high demand or customs processing. Delivery times are indicative.

Order tracking

A tracking number will be sent by email once your order has been shipped.

Shipping costs

Free shipping is available on all orders with no minimum purchase.

Delivery areas

We deliver to France and several European countries. Some locations may not be serviced. We do not deliver to PO boxes or military addresses.

For any delivery-related questions, contact us at contact@mobilaxa.com.

Shipping origin

Orders may be shipped from different logistics centers located in France, the European Union or internationally, depending on product availability.

Delays or lost packages

Please check your tracking information first. If needed, contact us.

If a package is confirmed lost, a solution will be provided (replacement or refund).